FAQ | Kiro Health

Our packages make it easy to book appointments at a discounted rate. After you've purchased a membership or package, here's how to view your subscription details and use them when booking services.

Step 1: Access Your Package

Go to the top-right of the page and click "My Account", then select "My Subscription".

Step 2: View Your Package Details

On the "My Subscription" page, you’ll see your current package, the expiry date, and how many sessions remain.

Step 3: Book a Service

Go to the Bookings page, select a service that’s eligible for your package (e.g., chiropractic or massage), then click "Book Now".

Step 4: Choose a Time

Pick the date and time that works for you from the schedule, then click "Next".

Step 5: Fill in Your Information

Enter your booking details. If your package applies, it will be automatically selected and will show:

Your package name
The valid until date
The number of remaining sessions

Step 6: Manually Select the Package (if needed)

If the package isn’t automatically selected, you can choose it manually from the payment options. Make sure it’s selected, then click "Complete Booking."

Step 7: Final Confirmation

You’ll see the appointment shows $0 since it's covered by your package. Click "Save and Continue." You might be asked to enter your card details to confirm the booking—but don’t worry, you will not be charged.

Frequently Asked Questions

Our Clients

What’s the difference between a package and a membership?

After I've bought a membership / package, how do I use it?